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Customer Support

  • Inside the US:
    Technical Support Available 7 am to 7 pm CT
  • Monday – Friday
  • Outside the US:
    Contact your local Business Partner

Technical Support

MGC Diagnostics sets the standard with best-in-class customer support and service, delivered by a team of highly qualified and knowledgeable technicians.

Our specialists undergo comprehensive training on every MGC Diagnostics system with a focus on system and software support. With our live U.S.-based Technical Support, you have access to phone, internet, and remote-connect assistance, providing prompt solutions to any issues you may encounter.

In situations that require on-site support, our Regional Field Service Engineers are swiftly dispatched to address your needs.

Our Technical Support Team is here to assist you with the following:

  • Expertly troubleshoot MGC Diagnostics system software and hardware to swiftly identify and resolve issues.
  • Customized configuration of our cardiorespiratory diagnostic software to meet the needs of your lab. Includes: customized reports, customized predicted set, customized physician statement dictionaries, customized physician consult, application security customization and many more custom configurations
  • Standalone system upgrades and workstation installations

Need assistance with your interface and networked environment? Visit our Network and Interface Services.

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