MGC Diagnostics sets the standard with best-in-class customer support and service, delivered by a team of highly qualified and knowledgeable technicians.
Our specialists undergo comprehensive training on every MGC Diagnostics system with a focus on system and software support. With our live U.S.-based Technical Support, you have access to phone, internet, and remote-connect assistance, providing prompt solutions to any issues you may encounter.
In situations that require on-site support, our Regional Field Service Engineers are swiftly dispatched to address your needs.
Our Technical Support Team is here to assist you with the following:
- Expertly troubleshoot MGC Diagnostics system software and hardware to swiftly identify and resolve issues.
- Customized configuration of our cardiorespiratory diagnostic software to meet the needs of your lab. Includes: customized reports, customized predicted set, customized physician statement dictionaries, customized physician consult, application security customization and many more custom configurations
- Standalone system upgrades and workstation installations
Need assistance with your interface and networked environment? Visit our Network and Interface Services.