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Customer Support

  • Inside the US:
    Technical Support Available 7 am to 7 pm CT
  • Monday – Friday
  • Outside the US:
    Contact your local Business Partner

Professional Services

Designed to support your technology platform so you can focus on your patients.

Our professional services program is available to any customer. Our expert application and support technicians are available to provide a seamless integration of MGC Diagnostics equipment and software to your hospital network. Whether you are a single office or a large networked campus, our experienced team will lead you through this complicated process and ensure your systems are up and running securely and efficiently.

Professional Services benefits include:

  • Remote software upgrade and installation service
  • Timely and professional installation to minimize or eliminate downtime
  • Customized configuration of our cardiorespiratory diagnostic software to meet the needs of your lab. Includes: customized reports, customized predicted set, customized physician statement dictionaries, customized physician consult, application security customization and many more custom configurations
  • Assistance with disaster recovery (restoring database back-ups, restoring BreezeConnect™ and AscentConnect™ interfaces, reconnecting workstations after down time)
  • Installation of MGC Diagnostics device software, hardware driver, workstation configuration and diagnostic device communication confirmation
  • Installation of latest software service packs to ensure software is current

Contact the Professional Services Team:

  • Available 7 a.m. to 6 p.m. CT 
  • Monday-Friday

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