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Careers @ MGC Diagnostics


About Us:

MGC Diagnostics Corporation is a leader in providing innovative technology for cardiorespiratory diagnostics. We recognize that our past, present and future success depends upon the capabilities of our employees, and seek to attract and retain skilled people with an interest in contributing to MGC Diagnostics' business goals. 

Why Work at MGC Diagnostics?

Why Work at MGC Diagnostics? We care for and promote our employees through education, training & development, fitness and wellness programs, strong social responsibility ideals, and a generous benefits package. Employees enjoy regular company events, as well as many opportunities to give back to the community.

Our Core Values:

Our strength is our people. We believe we have the best team in the industry, delivering best-in-class service and support to our customers around the world, including those "customers" within our walls - our employees.

We value:

  • Collaboration - doing great things together
  • Innovation - searching for better solutions
  • Contribution - making a positive impact
  • Fun - taking fun seriously

Open Positions

  • Position
    Location
    Date Posted
  • Primary Purpose

    The field service representative provides technical support and service for all MGC Diagnostics’ systems as well as new products and product revisions by providing on-site remedial service, preventative maintenance, product installation, product recertification and upgrades.  Assist customers and bio-medical engineers who need technical assistance.  Meet standards set by Field Service Manager for improving customer satisfaction and reducing warranty expenses. Advise design engineering, as requested, to produce the most serviceable and maintainable products consistent with corporate objectives.

    KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

    - Interface with Field Service Support Team, and Field Service Manager to provide prompt, courteous and effective service support to MGC Diagnostics customer base.
    - Complete documentation of service calls and transfer reports to MGC Diagnostics Field Service Support Center.
    - Relay updates regarding customer database changes regarding equipment, location, operators or accounting information.
    - Interface with Field Service Support Team, Product Managers, Quality Assurance and Technical Support with input for new products and product revisions to ensure requirements for documentation and serviceability are met.
    - Control service inventories assigned and ensure all equipment sent to customer is returned.
    - Provide service and sales management with timely written reports on progress, recommendations and concerns.
    - Fill out and complete all assigned open cases in CRM weekly. Submit expense reports weekly.
    - Monitor travel expenses to maintain high efficiency and low cost to meet financial goals.
    - Communicate effectively with service team and sales support to ensure travel schedule is effective, efficient and customers are satisfied.
    - Accept other responsibilities as assigned.
    - Complete training as identified by standard operating procedures and procedural work instructions.
    - Regular attendance is an essential job function.
    - Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.

    Job Requirements

    - BS in electrical engineering, bio-medical or equivalent preferred.  Minimum 2 year degree in electronics or related field.
    - Minimum of 2 years field service experience servicing medical equipment.
    - Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.
    - Strong problem solving and troubleshooting skills.
    - Excellent attention to detail and follow through. 
    - High computer proficiency. 

    Working Conditions or Physical Requirements

    - Will be required to regularly sit for extended periods of time while traveling and regularly stand for extended periods of time while at customer sites; use hands and fingers, handle or feel objects, talk, hear and see. Occasionally lift and/or move up to 50 pounds, walk, stand, climb, balance, stoop, kneel, crouch, or reach with hands and arms. Ability to load and unload MGC Diagnostics’ equipment from vehicle. The environment is fast-paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout customer facilities and effectively communicate. The customer environment will vary but include (but is not limited to): hospitals (to include patient areas), clinics and doctors’ offices.
    - Some overtime required.
    - Business travel by plane or car. Overnight travel up to 85% to include some weekends.
    - Valid driver’s license.

    If this sounds like a good fit, please consider submitting your resume and cover letter in the form below.

  • Primary Purpose

    Responsible for product development of the pulmonary function product line including: identifying potential products, conducting market research, defining product requirements, determining specifications, pricing, marketing plans, launch preparation, forecasting and managing the products throughout their life cycle. This extends from increasing the profitability of existing products to developing new products for the company.

    KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

    - Provide leadership and manage the development process for the Company’s products and report progress to schedule, and to ensure that product conforms to the specifications required for success in the market. Manage the product portfolio  and create business strategies that directly align with corporate strategic initiatives.
    - Provide direction for concept throughout development with continuous refinements of business strategies to reach the highest possible market penetration. Working with members of finance, responsible for defining profit and loss targets for product and services sold.
    - Shape future development of software applications and capabilities by coordinating market wants, customer requirements and business strategy throughout all stages of a product’s life cycle including concept, product definition, development, release deployment, and post-release activities and ultimately decommissioning.
    - Assesses market competition by comparing the company’s products to competitor’s products and drive changes to our products and processes to create improvements.
    - Works to increase product market share by working with the Vice President of Marketing and the Global Senior Product Manager to develop product sales strategies.
    - Provide applications background and training on products for sales, distribution partners both domestic and international, technical support, field specialists and other departments. This includes assistance in solving product performance issues and vetting product performance plans, and testing new concepts. Developing and/or reviewing product user instruction and documentation (i.e. operator manuals) and the development of approved specialized applications or reports to meet the Company’s business objectives. Assist in the development of product training and continuing education to maximize product sales and utilization. Provide initial and on-going product training to field sales representatives.
    - Provide coordination with marketing for the branding “go-to-market” strategy and planning, plan execution tracking, and after sales support. Prepare periodic written and verbal reports to management as required on the progress and issues on assigned projects.
    - Act as an information resource for customer service and sales coordination functions in all areas such as installations and upgrades, training, technical services, and marketing communications.
    - Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
    - Participate in and support trade & marketing events as well as sales demonstrations as required.
    - Accept other responsibilities as assigned.

    Job Requirements

    - AAS or BS in Respiratory Therapy, Registered Pulmonary Function Technologist.  Masters degree preferred.
    - Minimum 10 years of experience in relevant field including clinical specialists and customer training; International experience preferred.
    - Ability to effectively communicate in English. Excellent written and verbal communication skills.  Effective presentation and negotiating skills.
    - Technical experience such as implementing software or managing specific product lines.
    - High level problem solving, project management and organizational skills, along with day-to-day product management experience.
    - Demonstrated knowledge and success in market segmentation, opportunity analysis, business modeling and product strategy.

    Working Conditions or Physical Requirements

    - Candidate will be required to regularly sit for extended periods of time; use hands and fingers, handle or feel objects, talk, hear, and see. Occasionally lift and/or move up to 50 pounds, stand, walk, climb, balance, stoop, kneel, crouch, or reach with hands and arms. Ability to maneuver demo equipment. The environment is fast-paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout the office building and effectively communicate. The normal environment is quiet and typical of an open office setting with some areas that may be louder at times; along with time spent on the production floor, where environment can be louder due to equipment running.

    If this sounds like a good fit, please consider submitting your resume and cover letter in the form below.

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