Careers @ MGC Diagnostics

Open Positions

• Position
  Location
  Date Posted
• Field Service Representative

  New England Area

  9/3/1921

  Primary Purpose

  The field service representative provides technical support and service for all MGC Diagnostics’ systems as well as new products and product revisions by providing on-site remedial service, preventative maintenance, product installation, product recertification and upgrades.  Assist customers and bio-medical engineers who need technical assistance.  Meet standards set by Field Service Manager for improving customer satisfaction and reducing warranty expenses. Advise design engineering, as requested, to produce the most serviceable and maintainable products consistent with corporate objectives.

  KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

  - Interface with Field Service Support Team, and Field Service Manager to provide prompt, courteous and effective service support to MGC Diagnostics customer base.
  - Complete documentation of service calls and transfer reports to MGC Diagnostics Field Service Support Center.
  - Relay updates regarding customer database changes regarding equipment, location, operators or accounting information.
  - Interface with Field Service Support Team, Product Managers, Quality Assurance and Technical Support with input for new products and product revisions to ensure requirements for documentation and serviceability are met.
  - Control service inventories assigned and ensure all equipment sent to customer is returned.
  - Provide service and sales management with timely written reports on progress, recommendations and concerns.
  - Fill out and complete all assigned open cases in CRM weekly. Submit expense reports weekly.
  - Monitor travel expenses to maintain high efficiency and low cost to meet financial goals.
  - Communicate effectively with service team and sales support to ensure travel schedule is effective, efficient and customers are satisfied.
  - Accept other responsibilities as assigned.
  - Complete training as identified by standard operating procedures and procedural work instructions.
  - Regular attendance is an essential job function.
  - Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.

  Job Requirements

  - BS in electrical engineering, bio-medical or equivalent preferred.  Minimum 2 year degree in electronics or related field.
  - Minimum of 2 years field service experience servicing medical equipment.
  - Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.
  - Strong problem solving and troubleshooting skills.
  - Excellent attention to detail and follow through. 
  - High computer proficiency. 

  Working Conditions or Physical Requirements

  - Will be required to regularly sit for extended periods of time while traveling and regularly stand for extended periods of time while at customer sites; use hands and fingers, handle or feel objects, talk, hear and see. Occasionally lift and/or move up to 50 pounds, walk, stand, climb, balance, stoop, kneel, crouch, or reach with hands and arms. Ability to load and unload MGC Diagnostics’ equipment from vehicle. The environment is fast-paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout customer facilities and effectively communicate. The customer environment will vary but include (but is not limited to): hospitals (to include patient areas), clinics and doctors’ offices.
  - Some overtime required.
  - Business travel by plane or car. Overnight travel up to 85% to include some weekends.
  - Valid driver’s license.

  If this sounds like a good fit, please consider submitting your resume and cover letter in the form below.

• Technical Support Representative

  US

  9/3/2021

  Primary Purpose

  Our Technical Support team provides technical support in an enthusiastic and professional manner. In this position, you will perform operator training both on-site and in-house, on-site service and sales support as requested. Maintain accurate records for all customer contacts including: account, contact and case records in the CRM database.  Provide timely and accurate entry of sales orders and RMA’s for service parts. Take ownership of all assigned customer inquiries to ensure resolution of issues. 

  KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

  - Provide prompt and courteous response to customer inquiries, issues or application questions.  Transfer unresolved hardware issues to appropriate field service staff.  Take responsibility for satisfaction of the customer through ownership of customer issues through resolution.
  - Follow procedural work instruction and standard operating procedures for the support department including but not limited to: Technical Support, CRM documentation, Sales Order Entry, RMA entry, HIPAA Security.
  - Provide education to customers that will allow them to use MGC Diagnostics products in an efficient manner.
  - Responsible for service and support revenue generation including:  Referring potential support agreement sales opportunities to UCSA sales team and new system leads to Field Sales Reps, quoting and pursuing software and hardware upgrade sale opportunities, quoting and pursuing software option sales, quoting annual preventive maintenance on systems where preventive maintenance is due and quoting professional services.
  - Responsible for attending product, procedure and process in-services as designated by management.
  - Responsible for maintaining proficiency in supporting new and existing products. These responsibilities include reading and comprehending manuals, product bulletins, data sheets, training materials and articles as they are released on new and existing products.
  - Technical support personnel will maintain close interface with professional services, quality assurance, training, marketing, product management, software engineering, hardware engineering, service and validation staff to successfully support new products and software, and share customer issues.
  - Provide technical support to MGCD Sales and International Partners. This support includes, general applications questions and/or product demonstrations, development of sales support materials, development of sales and customer training programs, and all other sales support related projects assigned.
  - Provide management with timely reports on recommendations, progress and concerns. Become knowledgeable of accounts and alert management to any potential concerns.
  - Accept other responsibilities as assigned.
  - Complete training as identified by standard operating procedures and procedural work instructions.
  - Regular attendance is an essential job function.
  - Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement. 

  Job Specifications:

  - BS, AS, AA in physical sciences, computer science, electronics or biomedical certificate. Exercise Physiology preferred. 
  - Minimum 2-year previous related work experience.
  - Familiarity with medical equipment, or pulmonary and gas exchange equipment. 
  - Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.
  - Strong problem solving and troubleshooting skills.

  Working Conditions or Physical Requirements: 

  Candidate will be required to regularly sit for extended periods of time; use hands and fingers, handle or feel objects, talk, hear, and see. Occasionally lift and/or move up to 50 pounds, stand, walk, climb, balance, stoop, kneel, crouch, or reach with hands and arms. Ability to maneuver demo equipment. The environment is fast-paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout the office building and effectively communicate. The normal environment is quiet and typical of an open office setting with some areas that may be louder at times; along with time spent on the production floor, where environment can be louder due to equipment running.

  **95% telecommunications.

  If this sounds like a good fit, please consider submitting your resume and cover letter in the form below.

• Buyer/Supply Chain Analyst

  St. Paul, Minnesota

  7/21/2021

  Primary Purpose

  The Buyer/Supply Chain Analyst is responsible for the planning and buying functions as they relate to the Company's procurement objectives. Assist in determining the material and product needs internally to ensure a smooth flow of material and product availability to meet customer demand. Negotiate Purchase Orders and Contracts as required with Suppliers at lowest optimal cost consistent with considerations of quality, reliability of source and urgency of need; studies market trends. Ensure accuracy in preparation of assigned orders and follows up to coordinate delivery and shipment to meet required due dates.  Obtains certifications of delivery and conducts check against order -- expedites as necessary to ensure zero-down time in production.  Checks and approves for payment invoices for orders placed; develops and maintains necessary records and files for optimum operation.

  Write and approves all Engineering Change Orders for parts responsible to procure along with necessary Deviations to assure parts are available for manufacture or sale of product.

  Manages material review board and vendor supply chain management for the corporation.

  KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

  Supplier Pricing Management
  - Seek suppliers for production materials as well as other components. Review as needed to certify facilities, capacity and ability to meet timing and quality objectives. Select and approve as required by departmental guidelines.
  - Negotiate prices, terms, delivery methods and order policies.
  - Review supplier performance, complete performance report and follow up to ensure quality levels are maintained.
  - Take appropriate action to resolve supplier related issues.

  Purchasing Activities
  - Revies, approve and place purchase orders for manufacturing materials per MRP (Material Requirements Planning) system using planned order reports, reorder point reports and other tools available per departmental guidelines.
  - Place purchase orders for other departments per approved requisitions as needed.
  - Coordinate Engineering/R&D on new projects and non-released products to meet planned goals.
  - Assist in the purchasing activities of other departments to ensure proper productivity and cost effectiveness.

  Planning Activities
  - Ensure accuracy of the planning modules of the MRP system by monitoring input and output.
  - Monitor sales/service needs to secure a forecast or safety stock per part to support if needed.
  - Review inventory levels and maintain proper dollar value guidelines established by finance and management.

  Other
  - Assist Inventory Coordinator as needed for support and back up.
  - Review ECO (Engineering Change Orders) for approval and complete PNAF (Part Number Assignment Form) if applicable and enter into MAX.
  - Monitor parts for current RoHS status and maintain information in MAX and electronic files as required.
  - Monitor current part costs and keep updated in Costing Module in MAX as directed.
  - Review obsolescence and required accounting requested reports quarterly and process per guidelines.
  - Review and coordinate In-House printed literature, brochures, and sales tools to ensure stock on hand is acceptable for current needs.
  - Maintain required electronic files for Supplier Information, Part Information, Purchase Orders and other files and keep current.
  - Accept other responsibilities as assigned to maintain ISO compliance.
  - Complete training as identified by standard operating procedures and procedural work instructions.
  - Regular attendance is an essential job function.
  - Follow all Company policies and procedures relating to confidential proprietary information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.
  - Follow Human Resource Handbooks guidelines.

  Job Requirements

  - Bachelor's degree or equivalent
  - Minimum 5 years of related experience purchasing metal fabrication and machined parts in a manufacturing environment. Electrical component experience desired as well.
  - Medical, FDA and OSHA and ISO experience/knowledge preferred.
  - Minimum 5 years inventory procurement responsibility in excess of 3 million dollars.
  - APICS certification or CPM certification preferred.
  - Ability to communicate in English. Excellent written and verbal communication skills and interpersonal skills essential.
  - High computer proficiency necessary along with MRP system knowledge. Experience with MAX system a Plus.
  - Proficient in understanding BOM (Bill Of Material) Dependent and Independent Demand relationships.
  - Experience in Material Planning and Master Scheduling a Plus.
  - Strong negotiation skills with ability to prioritize objectives and monitor forecasts, build schedules and service requirements with limited staff support.

  Working Conditions or Physical Requirements

  - Will be required to regularly sit for extended periods of time; use hands and fingers, handle or feel objects, talk, hear and see.  Occasionally lift and/or move up to 50 pounds, stand, walk, climb, balance, stoop, kneel, crouch or reach with hands and arms. The environment is fast-paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout the office building and effectively communicate. The normal environment is quiet and typical of an open office setting with some areas that may be louder at times; along with time spent on the production floor, where environment can be louder due to equipment running.

  If this sounds like a good fit, please consider submitting your resume and cover letter in the form below.

• HR Specialist

  St. Paul, Minnesota

  7/21/2021

  Primary Purpose

  The Human Resources Specialist is responsible for supporting HR activities and programs such as recruiting, compensation, benefits, and training. Participates in developing new policies, procedures and programs. Coordinates projects and implements training and benefit programs, including communications.

  KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

  - EMPLOYEE RELATIONS: Act as a liaison for employee concerns, questions or needs.  Maintain confidentiality and professionalism.  Answer employee questions and is a reference person for all employees.
  - COMPLIANCE DATA MANAGEMENT: Maintain accurate employee records and documents.  Maintain personnel files and training records; records new hires, transfers, terminations and changes in job classification for EEOC compliance; and update job descriptions, org charts, and employee directories.  Assist with updates to HR policies and procedures including the employee handbook.  Maintain HRIS records and compile reports from the database.  Maintain compliance with federal and state regulations.
  - RECRUITMENT: Support recruitment efforts.  Screen applicant resumes and cover letters.  Conduct prescreening interviews, recommend candidates to hiring manager and coordinates and conduct in-person interviews.  Support programs by posting hiring information to various websites including military and those focused on women and minorities and college boards.  Conduct background, MVR and OIG checks. Maintain applicant tracking information and prepares AA/EEOC reports for annual federal reporting requirements.
  - ON-BOARDING: Support the on-boarding process.  Create orientation schedules, ensuring new hires meet with key decision makers.  Conduct new hire orientations and benefit training.  Conduct on-boarding surveys and analyzes program effectiveness.
  - BENEFIT ADMINISTRATION: Participate in the annual benefit renewal and open enrollment process.  Help in benefit plan design and carrier selection.  Attend all open enrollment meetings to support and answer questions. Responsible for the editing of marketing material and posting updates on the intranet.
  - DEPARTMENT SUPPORT: Participate in the development and implementation of department objectives and systems.
  - TRAINING: Provide training opportunities to the organization as needed. Update job knowledge by participating in educational opportunities and reading professional publications.
  - Accept other responsibilities as assigned.
  - Complete training as identified by standard operating procedures and procedural work instructions.
  - Regular attendance is an essential job function.
  - Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement. 

  Job Requirements

  - Bachelor's degree or equivalent in human resources, marketing, business or related area.
  - At least two years experience in an office setting; HR role preferred.
  - Ability to effectively communicate in English. Must be able to demonstrate empathy and the ability to listen patiently. Independent, self-starter with high level of written and verbal communication skills.
  - Ability to handle sensitive information confidentially.
  - Excellent organizational skills and attention to detail and follow up.
  - Ability to manage multiple tasks with flexible priorities.
  - Strong interpersonal skills and ability to respond purposefully under pressure.
  - Strong computer skills with a high level of proficiency in Microsoft Office Suite software.

  Working Conditions or Physical Requirements

  - Will be required to regularly sit for extended periods of time; use hands and fingers, handle or feel objects, talk, hear and see. Occasionally lift and/or move up to 15 pounds, stand, walk, climb, balance, kneel, crouch, or reach with hands and arms. The environment is fast-paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout the office building and effectively communicate. The normal environment is quiet and typical of an open office setting with some areas that may be louder at times.

  If this sounds like a good fit, please consider submitting your resume and cover letter in the form below.

• Manufacturing Assembler

  St. Paul, Minnesota

  7/21/2021

  Primary Purpose

  In the assembly area at MGC Diagnostics, you will be responsible for product assembly, and testing of sub-assemblies.  Providing assistance to create and update manufacturing procedures, and also, supporting manufacturing engineering in development and revising of test procedures and of manufacturing procedures.

  KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

  - Support team in manufacturing of sub-assembly, final assembly and testing of all MGC Diagnostics products as requested.
  - Requires repetitive motion to complete assemblies and ability to lift over 50 lbs.
  - Read Schematics, and use electronic test equipment to troubleshoot sub and final assemblies.
  - Ensure that GMP compliance is met at all stages of production.
  - Monitor WIP to ensure:
       - Work order shortages are minimized, confer status of same with Production Manager
       - WIP and stock inventories are accurate
       - Work is available for team members when they will need it
  - Perform manufacturing training including:
       - Soldering
       - Crimping
       - Sealants and thread lockers
       - ESD practices and standards
  - Aid in the writing and implementation of ECOs and deviations
  - Assist in the training and orientation of new employee
  - Maintain a clean and safe work area

  Job Requirements

  - Two years of medical manufacturing experience in assembly, a two year electronic degree or equivalent.  
  - Knowledge of all MGC equipment and procedures, preferred.  
  - Company training as required for the position.

  Applicant must have proven performance to the following:
  - Be willing to work overtime as directed by Production Manager.
  - Have excellent attendance record.
  - Be able to communicate effectively, both verbally and written.
  - Excellent problem solving skills.
  - Be able to interact positively at all times.

  Working Conditions or Physical Requirements

  - Candidate will be required to regularly sit for extended periods of time; use hands and fingers, handle or feel objects, talk, hear, and see. Occasionally lift and/or move up to 50 pounds, stand, walk, climb, balance, stoop, kneel, crouch, or reach with hands and arms. e.

  If this sounds like a good fit, please consider submitting your resume and cover letter in the form below.