Primary Purpose
Provide technical support and service for all MGC Diagnostics’ systems as well as new products and product revisions by providing on-site remedial service, preventative maintenance, product installation, product recertification and upgrades. The FSR can assist customers and bio-medical engineers who need technical assistance. Meets standards set by Field Service Manager for improving customer satisfaction and reducing warranty expenses and advises design engineering, as requested to produce the most serviceable and maintainable products consistent with corporate objectives.
KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
- Interface with Field Service Support Team, and Field Service Manager to provide prompt, courteous and effective service support to MGC Diagnostics customer base.
- Complete documentation of service calls and transfer reports to MGC Diagnostics Field Service Support Center.
- Relay updates regarding customer database changes regarding equipment, location, operators or accounting information.
- Interface with Field Service Support Team, Product Managers, Quality Assurance and Technical Support with input for new products and product revisions to ensure requirements for documentation and serviceability are met.
- Control service inventories assigned and ensure all equipment sent to customer is returned.
- Provide service and sales management with timely written reports on progress, recommendations and concerns.
- Fills out and completes all assigned open cases in CRM in a timely (weekly) fashion. Finished expense reports quickly and efficiently in a timely (weekly) fashion.
- Monitor travel expenses to maintain high efficiency and low cost to meet financial goals.
- Continually monitors personal expenses maintaining high efficiency and low cost as daily goals.
- Communicate effectively with service team and sales support to ensure travel schedule is effective, efficient and customers are satisfied.
Job Requirements
- BSEE or Bio-med degree or minimum 2-year degree in electronics or related field.
- Minimum of 2 years field service experience servicing medical equipment.
- Excellent communication skills.
- Ability to interact positively under all situations.
- Trouble shooting and problem solving abilities.
- High computer efficiency.
Working Conditions or Physical Requirements
- Must be able to lift 50 pounds, and maneuver MGC Diagnostics Equipment.
- Must be able to bend, stoop, crouch, be on the floor, or other position as needed while performing service on equipment.
- Must be attentive and focused.
- Must be able to travel both in and out of state for service requests via vehicle or airlines from major airport. Travel could be overnight or several hours away from starting location.
Starting Salary:
- $70,000-$80,000 or based on experience
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.